FAQ PAGE

we reply to common requests

still have questions?

At Murano Glass bijoux we are trying to keep hight standard level of communication, clarity transparency and efficiency. 

However some question may arise also because the choice of a handmade Murano Glass jewelry could be sometimes difficult, and also because some question about shipping, custom and VAT may arise.

We are here to help you, feel free also to contact us.

What is your return/exchange policy?

Normally return/exchange policy is 14 days upon the arrival of the product.

What will happen if the products arrive damaged?

Each item travels with a professional packaging made by industry experts who have been sending glass all over the world for over twenty years.
Receiving a broken item is therefore a very rare event but in the very rare case of breakage during transport, giving notice within three days of receipt, we will respond completely to the event by providing for the replacement of the damaged piece completely free of charge.

How do I track my order?

Go to My Account and check the status of your order. By the way, we always inform you per email every step of the working progress.

Do you offer international shipping?

Yes, we deliver worldwide.

Please take care about custom law and VAT regulation of your country.

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